IT TRAINING FAQ's
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Browse through our FAQ section, you may select from the below questions. If you feel a question is unanswered please contact us by emailing, support@click-on-here.com.

Please select from the following:

1 . If I can not finish all the training that I want to today can I pick up where I stopped yesterday?

2 . How long will it take me to learn a new skill?

3 . I am not allowed to play sound on my computer at work. Can I still learn?

4 . What type of computer should I have in order to use these courses?

5 . Why can I not see the entire course? It runs off my computer screen and I cannot click on the buttons.

6 . Can I use Netscape Navigator to display the courses?

7 . I am not very good with computers. Is there any way that you can make this training easy for me?

8. Do I have to buy an application like Excel before I can take your training?

9. Are there any help instructions or documentation to guide me?

10. Many of these computer terms are new to me. How will I be able to understand them all?

11. How can I easily find information on a problem like working with macros?

12. After I have finished my training, how will I be able to show someone that I have completed these materials?

1. If I can not finish all the training that I want to today can I pick up where I stopped yesterday?
Yes, a bookmark will keep your place. You can start the course again from work, home or even while traveling. You will be able to start training again from where you stopped inside a lesson. TOP

2. How long will it take me to learn a new skill?
It could take as little as 5 minutes. We break up our courses into lesson tasks. So you could learn a new skill like bolding text in less than 5 minutes. TOP

3. I am not allowed to play sound on my computer at work. Can I still learn?
Yes, our courses have sound but if your office does not let you play sound you will still be able to learn. Even if your computer does not have a sound card you can still use these courses. You can also turn the sound off or lower the sound volume to a level where no one else can hear you. TOP

4. What type of computer should I have in order to use these courses?
We suggest a Pentium Class or higher CPU, 133mHz or faster with a 32 bit operating system like Windows 95, Windows 98, Windows NT or higher. TOP

5. Why can I not see the entire course? It runs off my computer screen and I cannot click on the buttons.
You will need a display resolution of 800 by 600. You can change to this setting by clicking on start, then slide to settings, then click on control panel, then click on the display icon. After that click on the settings tab, and move the slide bar to 800 by 600, click apply, and then ok. Some of our new coures will require 1024 by 768 so you might have to move the slide bar over one more time if you still can not see the entire course on your screen. TOP

6. Can I use Netscape Navigator to display the courses?
Yes, we recommend Internet Explorer 5.5 or higher and Netscape Navigator 6.2 or higher. TOP

7. I am not very good with computers. Is there any way that you can make this training easy for me?
We put three different training modes in our courses. One of the modes is Slide Show. It is located on the navigation bar in the top left corner. By clicking on the Slide Show Mode you will be able to just watch the computer demonstrate the training as if you were watching a video. When you are ready you can change the mode to Standard and start interacting with the training. Also you can go into Practice Mode, which is even more difficult and will help test your knowledge. TOP

8. Do I have to buy an application like Excel before I can take your training?
No, the training courses simulate actual applications. You can train on many applications before you purchase them. This way you will know what you like before you buy, and when you do buy you will already be trained. TOP

9. Are there any help instructions or documentation to guide me?
Each page has a ? mark. Just click on it and it will give you help just for the page that you are on. You can also click on User Guides located under the Student Menu. Here you will find a Student Help Section, a Training Guide, and a Testing Guide. These are interactive just like our courses but you can also print out a hard copy. TOP

10. Many of these computer terms are new to me. How will I be able to understand them all?
We have a Glossary that provides terms and their definitions to help you.TOP

11. How can I easily find information on a problem like working with macros?
Our Learning Management System provides you with a Find Lesson Search Box. Just type in a subject like macros and all lessons that are associated with that task will come up. TOP

12. After I have finished my training, how will I be able to show someone that I have completed these materials?
You can click on My Statistics which is under the Student Menu, and then print out a report that covers lesson names, score of tests or training progress, your status, time in lessons and even more information.

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